Refund Policy
At EssentialsCart.pk, we strive to ensure your utmost satisfaction with every purchase you make. However, we understand that there may be instances where you may need to return a product. Hence, we have formulated a comprehensive refund policy to make your shopping experience as smooth as possible.
- Eligibility for Refund:
- Refunds are applicable within 7 days from the date of delivery.
- Products eligible for refund must be in their original condition, unused, and with all tags intact.
- Refunds are not applicable for products categorized as non-returnable or perishable.
- Customized or personalized items are exempt from refunds unless there is a manufacturing defect or damage during transit.
- Process for Refund:
- To initiate a refund, please contact our customer service team within the stipulated 7-day period.
- Provide relevant order details and reasons for requesting a refund.
- Our team will guide you through the return process and provide you with a return authorization if the product is eligible for a refund.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Options:
- If your refund is approved, it will be processed within a certain number of days, depending on the original mode of payment:
- Credit Card Payments: Refunds will be credited back to the original credit card used for the purchase.
- Cash on Delivery (COD) Payments: Refunds will be issued through bank transfer or store credit, as per your preference.
- If your refund is approved, it will be processed within a certain number of days, depending on the original mode of payment:
- Return Shipping:
- Customers are responsible for shipping costs incurred during the return process unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service for returning items to ensure safe delivery.
- Cancellation of Orders:
- Orders can be canceled within 24 hours of placement before they are processed for shipping.
- Once the order is processed, it cannot be canceled, but it may be eligible for a refund as per our refund policy.
- Contact Us:
- If you have any further queries regarding our refund policy or need assistance with a return, feel free to contact our customer service team. We are here to help you and ensure your satisfaction.
EssentialsCart.pk reserves the right to amend, modify, or update this refund policy without prior notice. However, any changes made will be duly communicated on our website.